|
|
|
|
15th St. Automotive
Your Satisfaction is Our Primary Goal – We Put Our Name on It!
Service, Care & Trust
Expect the job done right - the first time. It all begins with Steve Swanlund, ASE Master Technician and owner of 15th St. Automotive. With over 20 years of professional experience in his belt, Steve is certified in engine repair, transmissions, manual transmissions, axles, suspensions, brakes, electrical and automotive electronics. In addition, he is certified in heating and air conditioning, engine maintenance and high performance advanced engine maintenance. So what does all this mean? It means you can put your vehicle and your trust in our expertise and service, knowing that we will strive for your complete satisfaction.
Every Customer Is Important
Each day at 15th St. Automotive we focus our full attention on our customers. Every customer is important, every job is important – no matter how big or small the service or challenge might be. We believe that it’s the little things we do for our customers that make a big difference and add quality to our services. Click here to read our Golden Rules of Customer Service.
Quality Vehicle Care
Some automotive service businesses live on the philosophy of quantity, at 15th St. Automotive, we believe in quality. Our customers have often told us that we take care of their vehicles like they’re our own. When customers come to our shop looking for quality people and service they can trust, rest assured we go the extra mile to prove to you that our shop will provide quality car care service. Click here for customer testimonials!
|
 |
You Can Have It All!
Safety & Reliability, Peace-of-Mind and Total Satisfaction
15th St. Automotive is here to offer the Puyallup community a convenient, professional, ethical auto service center that is driven by a dedication to uncompromising personalized customer service. Our commitment to continuous improvement of both service and product will be the road map to our future success.
With ASE Certified Master Technicians we can take care of every aspect of your vehicle's repair and maintenance. Whether it's scheduled maintenance services, brake repair, lube-oil-filter change, engine repairs, complex computer diagnostics, or transmission service – we can help!
|
 |
We know how busy and hectic life can get sometimes. While we can’t help you with all the aspects of your daily life, we can definitely help take care of all of your vehicle’s needs. You can rest-assured that your vehicle is well taken care of – we are driven to provide you and your family with safety and reliability, peace-of-mind and total satisfaction.
(back to top)
|
|
Our Services
Click on each link to learn more about our services. We honor most extended warranties.
Bonus Protection Plan at No Cost
We provide our multi-point safety protection plan to each vehicle we service - complimentary!
While You Wait...
If you have ever been to automotive repair places that had a TV that didn't work, greasy chairs and a candy machine, you know how uncomfortable they can be.
15th St. Automotive is clean. Our waiting room is child friendly, warm and a friendly place to wait. You can also drop off your vehicle and we'll call you when it's ready. Early Bird/Nite-Owl Drop Off service is available.
Commercial and Fleet Services
Consider the advantages of dealing with a local service provider that can offer friendly personalized service and a total commitment to your commercial and fleet needs. Click here for more info!
(back to top)
|
 |
|
|
Golden Rules of Customer Service
15th St. Automotive strictly adheres to the Golden Rules of Service:
| • |
We will serve each customer the way we would like to be served if we were the customer.
|
| • |
We will provide each customer with courteous and professional service.
|
| • |
We will provide clear and accurate estimates of repair to our customers.
|
| • |
We will perform no repairs without customer authorization.
|
| • |
We will perform each service and repair professionally with top quality parts and materials.
|
| • |
We will report any vehicle safety or repair concerns observed during vehicle service to our customers.
|
| • |
We will prioritize recommended vehicle services and repairs to our customers in this order:
|
|
 |
#1 Safety
#2 Progressive Damage
#3 Recommended Maintenance
|
|
• |
We will not recommend services or repairs that are without benefit to our customers and their vehicles.
|
|
• |
We will stand behind our work and honor all applicable warranties.
|
(back to top)
|
|
24 Month/24,000 Mile Warranty
Our 24 Month/24,000 Mile Warranty is highly exceptional in today's marketplace.
Click here for details about Our Warranty.
Please do not hesitate to call us about any vehicle repair concerns! 253-840-2250
(back to top)
|
|
  |
|
